Stoner Station Refund and Returns Policy
Overview
At Stoner Station, we want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the procedures and conditions for returning items and obtaining refunds.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Must be unused and in the original packaging.
- Must be returned within 07 days of the purchase date.
- Must include the receipt or proof of purchase.
Non-Returnable Items
The following items are non-returnable:
- Opened or used products
- Gift cards
- Sale items or clearance items
How to Initiate a Return
- Contact Us: Reach out to our customer service team at [customer service email] or [customer service phone number] to initiate your return.
- Return Authorization: You will receive a return authorization and instructions on how to send your item back.
- Pack Your Item: Carefully pack the item in its original packaging, including all accessories and documentation.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure your return is received.
Refund Process
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Exchanges
If you need to exchange an item for the same item or a different one, please follow the return process above and place a new order for the desired item.
Changes to This Policy
Stoner Station reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Stoner Station! We appreciate your business and are here to assist you with any questions or concerns.